Refund Policy

At Amperage Sdn Bhd, we strive to provide exceptional service and satisfaction to our customers. Below is our refund policy for online payments made for our solar system services:

1. Refunds Due to Customer Negligence: If a refund request is made due to negligence on the part of the customer resulting in the cancellation of approval by SEDA (Sustainable Energy Development Authority), no refund will be provided. It is the responsibility of the customer to ensure compliance with all necessary requirements and regulations.

2. Refunds Due to Service Provider Negligence: In the event that negligence on the part of Amperage Sdn Bhd leads to the cancellation of approval by SEDA, a refund will be provided to the customer. However, such refunds will only be issued upon completion of a thorough investigation to determine the cause of negligence.

3. Refund Process:

• Customers requesting a refund must submit a formal request in writing to our customer support team.

• Refund requests will be processed within 14 business days upon receipt of the request. However, refund settlement is subject to the individual bank’s approval policy which might exceed 14 business days.

• Refunds will be issued using the same payment method used for the original transaction.

• Any processing fees or charges incurred during the transaction will not be refunded.

4. Contact Information: For any inquiries or refund requests, please contact our customer support team at [info@amperagepv.com/018-2280799]. Our team will assist you promptly and ensure that your concerns are addressed effectively.

5. Policy Updates: Amperage Sdn Bhd reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be communicated through our website or via email to our customers.

By engaging in our services and making online payments, you acknowledge and agree to abide by the terms outlined in this refund policy.

Thank you for choosing Amperage Sdn Bhd for your solar system needs. We appreciate your trust in our services.